Hello and welcome back to Hospitality, M.D.! Are you having a hard time staying positive and empathetic with every guest interaction? Feeling the pandemic fatigue as COVID rages on? Well you are not alone!
We found Lyndsie via a Facebook group asking for assistance and guidance on how to deal with these very issues. Listen in as Kyle and Lindsie discuss their mutual love and challenges from working at the Great Dames of their respective cities, how to fix an entire hotel while you are the little guy and how to combat the negativity you may feel when reading the less than ideal surveys that are coming in.
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