Our Purpose
Hospitality is Everyone’s Business — Including Yours. Find out how we can help develop your hotel’s operations.
How May We Assist You?
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Our Mission
HospitalityMD exists to reform how progressive hospitality is approached. With nearly 20 years of combined hotel operations experience from our co-founders, Hospitality M.D. is driven to revolutionize the hospitality industry with an insider’s approach.
Gone are the days of unapproachable management from the guys who manage from the peripheral. We believe the responsibilities of managing a hotel extend beyond, well, management. We choose personalization over procedure, radical authenticity over corporate indifference. Our impact lives in our unapologetic belief that hospitality thrives in learned experience.
HospitalityMD drives results by valuing a hospitality-first approach in all levels of management. Team leaders weave their unique voice and experience in hotels into a shared familiarity enjoyed by each and every guest. Our results are dotted by moments of real connection between staff and guests, and encouraged by the trust between operations management and the guest service team.
We reject the practice of managing from afar. Experience is our best asset, executed through unconditional hospitality.
Through the Thick of It
The HospitalityMD duo met in a job interview with an understaffed suburban golf resort. In his first act as the newly minted Front Office Manager, Greg invited Kyle to join the team. It was a bold move, considering Kyle was just 17 years old with experience only as a local paperboy. But Greg could sense Kyle’s eagerness to contribute to the team, and his instinct to hire the young professional paid off. The Front Office Team bonded quickly, working hard to transform the struggling resort into a record-breaking property known for its high service scores.
Since their introduction, Kyle and Greg have continued breaking records and winning awards while working together in some of Chicago’s most renowned boutique hotels, building an international network of passionate hospitallitarians along the way. Years of exemplary guest service have also given the two an insider’s perspective on what the industry is missing and how to improve it.
Their shared enthusiasm for the hospitality industry led to their joint creative project, HospitalityMD. Based on the premise that “Hospitality is Everyone’s Business,” the podcast discusses just that — a hospitable approach to managing hotels. What started as a hobby evolved into a partnership to revolutionize the modern hotel industry.
Welcome to HospitalityMD. We look forward to reimagining hospitality with you.
Our Services
Hotel Management & Receivership
HospitalityMD specializes in identifying a hotel’s operational weaknesses and can help reposition your new or existing hotel at this critical juncture in the hospitality industry’s history.
Hospitality
Consulting
We elevate the power of storytelling to the centerpiece of operations management, making your hotel a more hospitable place for everyone who walks through the door.
Task
Force
When you choose HospitalityMD to fill a role at your hotel, not only are you filling your critical need for that position, you are getting high-impact hoteliers who are ready to do more than just “the work.”
Resurrect, Revitalize, and Elevate the Hospitality Experience
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Leadership
Kyle J Allison
Managing Partner,
Podcast Host
Gregorio Fregoso Jr.
Managing Partner