Hello and welcome to another episode of Hospitality, M.D.! This week, we have the pleasure to speak with Silvia Kirkland. Silvia shares with us her thoughts on the social issues facing the industry, how she set up a Guest Relations program in one of the busiest New York City hotels and, of course, why she fell in love with hospitality. 

You can find Silvia on LinkedIn here: https://www.linkedin.com/in/silvia-kirkland-3541935/

You can also find Silvia’s blog here: www.myheartinhospitality.com 

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